WynYo
Q&A

WynYoQ&A

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Q: Is there a fee for using WynYo?

A: No, WynYo operates as a no-fee platform. There are no charges for merchants or users until further notice.

Q: Why is the platform limited to Zahle only?

A: Due to logistical challenges and as part of an impactful venture to contribute to the revival of Zahle, WynYo is currently restricted to members and shops within Zahle. If other towns express interest, we may explore expansion in the future.

Q: How can I get in touch for more information or assistance?

A: For any queries, feel free to reach out to our community manager, Jean Abu Zeid, at +961 70 585161.

Q: Are there any charges related to credit card transactions?

A: To maximize support for the merchants, any credit card charges levied by credit card companies and banks will be borne by the buyer.

Q: How is the website funded?

A: WynYo is currently self-funded by early members. We appreciate the support as we work towards further developments.

Q: What is the return and cancellation policy?

A: WynYo operates with a no-return policy due to the nature of the platform being centered around gifting. However, exchanges are possible within 7 days for unused and undamaged products, subject to the individual merchant's exchange policy. Please review the specific policies of each merchant before making a purchase.

Please note that the information provided here is subject to change, and any updates will be communicated transparently. Thank you for being a part of WynYo's community-driven initiative!